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Customer Service Enquiries

To ensure the safety and well-being of our team, and in order to comply with government guidelines, our customer care phone lines have been temporarily closed.

In the meanwhile please email our customer care team on customerservice@perchandparrow.com. Our customer care team are currently working remotely. It is currently taking us a little longer than usual to respond to email queries. We thank you for your patience in giving us at least 3-5 working days to respond to your email query. When you receive an acknowledgement that we have received your query we advise not to email multiple times as in doing so your email follow up goes to the back of our workflow and you may be delaying the response to your original query.

For our latest service notice update please read our COVID-19 page which is kept up to date with service delays and our response to the pandemic.

Whether you need product information, help to place an order, or you require some assistance with an existing order our customer care team are on hand to help.

We've also answered many of the most common questions we receive in our FAQ page and on our Delivery, Payment and Returns page.

Would you like to speak to our Marketing Team or open a Trade Account?

Please visit our dedicated Trade & Partnerships Page.

 

Call us:

To ensure the safety and well-being of our team, our customer care phone lines have been temporarily closed.

We are working towards re-opening our phone service and will post an update both here and on our COVID-19 page once our call centre service resumes.

 

Email us:

General/Website feedback: hello@perchandparrow.com

Customer service enquiries: customerservice@perchandparrow.com

 

 

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