Here at Perch & Parrow, we’re passionate about homes. We are a fantastically innovative new lifestyle brand that’s dedicated to bringing our clientele an exceptional range of homewares of unique quality. This is your opportunity to get in on the ground floor with a company that’s taking the industry by storm.
Hopefully you. We’re after a top notch Customer Service Advisor to join a vibrant customer service department. We need a real “do-er”, someone who springs out of bed in the morning with a can-do attitude for whom no challenge is too great. There are great opportunities to make the role your own and get involved with exciting projects.
As Customer Advisor you will:
Exceed customers’ expectations and keep our customer service standards maintained
Handle telephone calls, e-mails and online correspondence through Live Chat with customers
Support all aspects of the customer experience from product queries, interior design advice and aftersales care
Process customer returns and exchanges
Take ownership of any delivery issues, finding suitable solutions to ensure the best possible outcome for our customers.
Providing prompt, efficient and consistent information and communication in line with company policy
Liaise with couriers and the Perch & Parrow delivery team to ensure best service is maintained
Build a strong relationship with the warehouse team
Ensure constructive feedbacks are provided to the team on any issues with product quality, packaging and delivery.
Liaise with press to manage loans.
Be the point of contact for PR enquiries.
Assist with the Trade side to Perch & Parrow, attending to trade queries and quotations.
Your experience, skills and qualities will include:
The ability to communicate confidently in both clearly spoken and written English as well as having the ability to build a rapport with people quickly and effectively
A professional and pro-active attitude with exceptional attention to detail
Excellent organisational skills and a passion for providing outstanding customer service
Be able to problem solve quickly and take ownership comfortably
Confident and assertive in decision making
Resilient and able to bounce back
Fast accurate computer skills: All Microsoft packages with the ability to learn new skills – Magento and Zendesk
Minimum 1 year experience working in a Customer Service role, preferably within a furniture or online retail environment