Customer Service Enquiries
Our office hours are 9am-5pm Monday to Friday.
Telephone lines are open 10am-4pm Monday to Friday.
Our customer care team are currently experiencing a very large volume of contacts and it can take us a little longer than usual to respond to queries. We thank you for your patience in giving us at least 3-5 working days to respond to your email query. When you receive an acknowledgement that we have received your query we advise not to email multiple times as in doing so your email follow up goes to the back of our workflow and you may be delaying the response to your original query.
For our latest service notice update please read our COVID-19 page which is kept up to date with service delays and our response to the pandemic.
Whether you need product information, help to place an order, or you require some assistance with an existing order our customer care team are on hand to help. We've also answered many of the most common questions we receive in our FAQ page and on our Delivery, Payment and Returns page.
Would you like to speak to our Marketing Team or open a Trade Account?
Please visit our dedicated Trade & Partnerships Page.
Customer service enquiries: email@example.com
General/Website feedback: firstname.lastname@example.org
Our phone lines are open 10am-4pm Monday to Friday.
We advise you that if you are contacting regarding the dispatch of your order, damage in transit or you would like to create a return, that it will be more efficient to email this query with your order number and any other relevant attachments rather than calling, please use this email address: email@example.com.
Customer Service contact number: 0208 629 1166.