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Customer Service Enquiries

COVID UPDATE – Tuesday 5th January

Our telephone lines are currently closed, as we arrange for our team to start working from home. We hope to reopen the phone lines as soon as we can
We request all queries to be emailed to us and we are set up to provide you with a personal response to your email within 2 working hours – during business hours.

Opening Hours

Our office hours are 9am-5pm Monday to Friday. We are closed on Bank Holidays.

Telephone lines are currently closed.

Our customer care team are currently experiencing a very large volume of contacts and it can take us a little longer than usual to respond to queries. 

For our latest service notice update please read our COVID-19 page which is kept up to date with service delays and our response to the pandemic.

Whether you need product information, help to place an order, or you require some assistance with an existing order our customer care team are on hand to help. We've also answered many of the most common questions we receive in our FAQ page and on our Delivery, Payment and Returns page.

Would you like to speak to our Marketing Team or open a Trade Account?

Please visit our dedicated Trade & Partnerships Page.

Email us:

Customer service enquiries: customerservice@perchandparrow.com

General/Website feedback: hello@perchandparrow.com

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