You may cancel an item if it is yet to be delivered.
To cancel an item from your order, please email our Customer Service team firstname.lastname@example.org or call us on 0208 629 1166 and we will process a full refund.
Please note that for made to order items, you may cancel for a full refund within 14 days of placing your order. Made to order items, cancelled after this date, will incur the standard large item return charge of £45.
Our delivery charges are plain and simple:
Once you’ve ordered something, here’s what happens next:
When your order has been approved, we will send you a confirmation email detailing what you’ve ordered and when you can expect to see it in your home. If anything in this email doesn’t look right, just drop us an email email@example.com or call our Customer Service team on 0208 629 1166 (our office hours are Monday to Friday 09:00 – 17:00).
On delivery day
We offer a 14-day no quibble returns guarantee on everything EXCEPT made to order purchases where the customer has chosen a fabric outside of the Perch & Parrow range.
You must email us firstname.lastname@example.org or call us on 0208 629 1166 within 14 days of delivery. All items should be returned in their original packaging and be in satisfactory condition.
Returning for an exchange
To exchange an item within our 14-day no quibble returns guarantee, just email email@example.com or call us on 0208 629 1166. Please note that when you are exchanging an item that has already been delivered, a returns collection charge will be incurred.
Returning for a refund
To return an item within our 14-day no quibble returns guarantee, just email firstname.lastname@example.org or call us on 0208 629 1166. Please note that when you are returning an item a returns collection charge will be incurred.
Returns of damaged products
All damaged products must be reported to our Customer Service Team in writing 48 hours upon receipt. Please email email@example.com and include a picture of the damaged product in order to proceed further. Please note the product must be kept in its original packaging. T&Cs apply.
Returns collection charges
Returns collection charges will be deducted from your item refund:
Refunds will only be made to the original credit/debit card or PayPal account that was used to purchase the item.
Rate your Perch & Parrow experience
We would love to hear from you about your shopping experience with us. Please email your feedback to firstname.lastname@example.org.