Cancellations, deliveries & returns

Deliveries

We deliver across mainland United Kingdom except for Northern Ireland. We offer free delivery on orders over £130 and for orders under this we charge £4.99 for delivery.

Order confirmation

When your order has been approved, we will send you a confirmation email detailing what you’ve ordered. If anything in this email doesn’t look right, just drop us an email.

Delivery confirmation

Dispatch estimates are presented on our product pages and we will also send you a confirmation email with these estimates.

For large furniture items (eg dining sets, beds, coffee tables, large mirrors)

Our courier team will contact you to arrange a week day delivery slot.
For 1-man deliveries such as a single armchair or coffee table, we now offer a 'deliver to a safe place' service to ensure you receive your order as quickly as possible.
Guidance for delivery times across the U.K. range from 7-10 working days from dispatch with the majority of orders arriving within 7 working days.
For Scotland, we advise a delivery time of 10-14 working days.

For small items (eg lamps, cushions, small mirrors, vases)

Our courier will usually deliver within around 2-3 working days depending on your location.

On delivery day

Our courier offers week-day deliveries and will contact you ahead of your delivery. If you’re not at home to receive the delivery, the courier will leave a card. The card will have the details for your local depot where the order will be held. Please call the number on the card to re-schedule the delivery at your convenience. If you struggle to arrange an alternative slot, you may wish to issue an 'authority to leave' with the courier.

Cancellations

We are unable to cancel or amend any orders if delivery states 2-3 days, as these orders are sent directly to the warehouse for picking.

You may amend or cancel an item if it is yet to be dispatched, if the product states it will be despatched within 7 working days, and you contact us within 48 hours of placing the order

To cancel an item from your order, or to find out how to return your order, please email our Customer Service team customerservice@perachandparrow.com.

Returns

Returning for a refund

To return an item within our 14-day returns period, just email us within 14 days of delivery. Please note that when you are returning an item all shipping charges are deducted from your refund. Both the delivery charge and the return charge.

Our return charges are as follows:

£4.99 for a small product (eg. a throw, candle, doorstop, vase etc)

£15.00 for a medium product (eg. a side table, mirror, floor lamp, dining chair etc)

£45.00 for a large product (eg. a bed, sofa, sideboard, wardrobe, dining table etc)

If you wish to return a product which has been delivered, you must do so in its original packaging. If the original packaging cannot be used, you are responsible for sourcing and using appropriate packaging to avoid any damages during transit.

Returns of damaged products

All damaged products must be reported to our Customer Service Team in writing 48 hours upon receipt. Please email customerservice@perchandparrow.com and include a picture of the damaged product in order to proceed further. Please note the product must be kept in its original packaging. T&Cs apply.

Returns Collections

Our Customer Care Team will assist you with booking in any returns collections. We will aim to offer a collection slot for small items within 5 working days. For large items we will aim to offer a collection slot within 14 working days as these must be planned into the route schedule with our courier partners. Please try to make allowances for these estimated windows.

Refund payments

Refunds will only be made to the original credit/debit card or PayPal account that was used to purchase the item. All refunds will be less shipping charges unless stated otherwise.