- New In
- Sofas & Sofa Beds
- Beds & Mattresses
- Soft Furnishings
- Made to Order
You may cancel an item if it is yet to be dispatched and it is not made to order.
To cancel an item from your order, please email our Customer Service team email@example.com or call us on 0208 629 1166 and we will process a full refund.
Please note that for made to order items, you may cancel for a full refund within 14 days of placing your order. Made to order items, cancelled after this date, will incur a fee of 40% of the item’s cost.
Our delivery charges are plain and simple:
Once you’ve ordered something, here’s what happens next:
When your order has been approved, we will send you a confirmation email detailing what you’ve ordered. If anything in this email doesn’t look right, just drop us an email firstname.lastname@example.org or call our Customer Service team on 0208 629 1166 (our office hours are Monday to Friday 09:00 – 17:00).
On delivery day
We offer a 14-day no quibble returns guarantee on everything except Made to Order purchases.
On Made to Order purchases you have an order cancellation window of 14 days from the point of ordering. Cancellations or returns requests after this point will be subject to a 40% restocking fee.
You must email us email@example.com or call us on 0208 629 1166 within 14 days of delivery. All items should be returned in their original packaging and be in satisfactory condition.
Returning for an exchange
To exchange an item within our 14-day no quibble returns guarantee, just email firstname.lastname@example.org or call us on 0208 629 1166. Please note that when you are exchanging an item that has already been delivered, a returns collection charge will be incurred.
Returning for a refund
To return an item within our 14-day returns period, just email@example.com or call us on 0208 629 1166. Please note that when you are returning an item a returns collection charge will be incurred.
To return a Made to Order item please follow the same process however, note that returns on bespoke items are subject to a 40% re-stocking fee.
Returns of damaged products
All damaged products must be reported to our Customer Service Team in writing 48 hours upon receipt. Please email firstname.lastname@example.org and include a picture of the damaged product in order to proceed further. Please note the product must be kept in its original packaging. T&Cs apply.
Returns collection charges
Returns collection charges will be deducted from your item refund:
Our Customer care team will assist you with booking in any returns collections. We will aim to offer a collection slot for small items within 5 working days. For large items we will aim to offer a collection slot within 14 working days as these must be planned into the route schedule with our courier partners. Please try to make allowances for these estimated windows.
Refunds will only be made to the original credit/debit card or PayPal account that was used to purchase the item.