Cancellations, deliveries & returns

Deliveries

We deliver across The United Kingdom. We try to offer you the most fair and accurate delivery costs that we can. In order to view your delivery charges, please add items to your basket and complete your shipping address in order to be given a delivery charge estimation.

Order confirmation

When your order has been approved, we will send you a confirmation email detailing what you’ve ordered. If anything in this email doesn’t look right, just drop us an email.

Delivery confirmation

Dispatch estimates are presented on our product pages and we will also send you a confirmation email with these estimates.

 

For large furniture items (eg dining sets, beds, coffee tables, large mirrors)

  • Our courier team will contact you to arrange a week day delivery slot.
  • Guidance for delivery times across the U.K. range from 7-10 working days with the majority of orders arriving within 7 working days.
  • For Scotland, we advise a delivery time of 10-14 working days.

 

For small items (eg lamps, cushions, small mirrors, vases)

  • Our courier will usually deliver within around 2-3 working days depending on your location.

 

Made To Order Items

  • Items ordered from our Made To Order selection will have longer delivery time frames.
  • Please see guidance on delivery time frames for such items shown on the product page of each item.

 

On delivery day

Our courier offers week-day deliveries and will contact you ahead of your delivery. If you’re not at home to receive the delivery, the courier will leave a card. The card will have the details for your local depot where the order will be held. Please call the number on the card to re-schedule the delivery at your convenience. If you struggle to arrange an alternative slot, you may wish to issue an 'authority to leave' with the courier.

 

Cancellations

You may cancel an item if it is yet to be dispatched.

To cancel an item from your order, please email our Customer Service team customerservice@perachandparrow.com.

 

Returns

Returning for a refund

To return an item within our 14-day returns period, just email us within 14 days of delivery. Please note that when you are returning an item all shipping charges are deducted from your refund. Both the delivery charge and the return charge.

Returns of damaged products

All damaged products must be reported to our Customer Service Team in writing 48 hours upon receipt. Please email customerservice@perchandparrow.com and include a picture of the damaged product in order to proceed further. Please note the product must be kept in its original packaging. T&Cs apply.

Returns Collections

Our Customer Care Team will assist you with booking in any returns collections. We will aim to offer a collection slot for small items within 5 working days. For large items we will aim to offer a collection slot within 14 working days as these must be planned into the route schedule with our courier partners. Please try to make allowances for these estimated windows.

Refund payments

Refunds will only be made to the original credit/debit card or PayPal account that was used to purchase the item. All refunds will be less shipping charges unless stated otherwise.