BLACK FRIDAY 15% Off EVERYTHING, Including Sale. USE CODE: BF15
We deliver across mainland United Kingdom except for Northern Ireland. We offer free delivery on orders over £130 and for orders under this we charge £4.99 for delivery.
We are offering delivery in time for Christmas on IN STOCK Furniture marked with a 7 day dispatch lead time until 12 noon on the 13th December.
We are offering delivery in time for Christmas on IN STOCK Accessories and smaller items marked with a 2-3 day dispatch lead time until 12 noon on the 19th December.
Delivery in time for Christmas means we will contact you to offer a delivery slot before Christmas day. If you do not take the first delivery slot offered to you, it is not guaranteed that another alternative slot will be offered before Christmas. If you live in a remote location, either in the Highlands or Cornwall for example, routes will be less regular so we advise not to leave it until the very deadline to place your order. If you do order at the deadline and live in a remote location, please do drop us an email so we are aware and can do our best to get you booked on the next route.
Where items are currently out of stock or on pre-order we cannot offer any delivery assurances, even if the stock due date falls before the cut off.
Order confirmation
When your order has been approved, we will send you a confirmation email detailing what you’ve ordered. If anything in this email doesn’t look right, just drop us an email.
Delivery confirmation
Dispatch estimates are presented on our product pages and we will also send you a confirmation email with these estimates.
For large furniture items (eg dining sets, beds, coffee tables, large mirrors)
For small items (eg lamps, cushions, small mirrors, vases)
On delivery day
Our courier offers week-day deliveries and will contact you ahead of your delivery. If you’re not at home to receive the delivery, the courier will leave a card. The card will have the details for your local depot where the order will be held. Please call the number on the card to re-schedule the delivery at your convenience. If you struggle to arrange an alternative slot, you may wish to issue an 'authority to leave' with the courier.
You may cancel an item if it is yet to be dispatched.
To cancel an item from your order, please email our Customer Service team customerservice@perachandparrow.com.
Returning for a refund
To return an item within our 14-day returns period, just email us within 14 days of delivery. Please note that when you are returning an item all shipping charges are deducted from your refund. Both the delivery charge and the return charge.
Our return charges are as follows:
£4.99 for a small product (eg. a throw, candle, doorstop, vase etc)
£15.00 for a medium product (eg. a side table, mirror, floor lamp, dining chair etc)
£45.00 for a large product (eg. a bed, sofa, sideboard, wardrobe, dining table etc)
If you wish to return a product which has been delivered, you must do so in its original packaging. If the original packaging cannot be used, you are responsible for sourcing and using appropriate packaging to avoid any damages during transit.
Returns of damaged products
All damaged products must be reported to our Customer Service Team in writing 48 hours upon receipt. Please email customerservice@perchandparrow.com and include a picture of the damaged product in order to proceed further. Please note the product must be kept in its original packaging. T&Cs apply.
Returns Collections
Our Customer Care Team will assist you with booking in any returns collections. We will aim to offer a collection slot for small items within 5 working days. For large items we will aim to offer a collection slot within 14 working days as these must be planned into the route schedule with our courier partners. Please try to make allowances for these estimated windows.
Refund payments
Refunds will only be made to the original credit/debit card or PayPal account that was used to purchase the item. All refunds will be less shipping charges unless stated otherwise.