Cancellations, deliveries & returns

Cancellations

You may cancel an item if it is yet to be dispatched and it is not made to order.

To cancel an item from your order, please email our Customer Service team customerservice@perchandparrow.com.

Please note that for made to order items, you may cancel for a full refund within 14 days of placing your order. Made to order items, cancelled after this date, will incur a fee of 40% of the item’s cost.

Deliveries

Our delivery charges are plain and simple:

  • Orders over £130: FREE
  • Orders under £130: £4.99

We offer standard delivery to most mainland UK postcodes. We do not currently deliver to JE, GY, ZE, HS and IM postcodes.

Once you’ve ordered something, here’s what happens next:

Order confirmation

When your order has been approved, we will send you a confirmation email detailing what you’ve ordered. If anything in this email doesn’t look right, just drop us an email customerservice@perchandparrow.com  (our office hours are Monday to Friday 09:00 – 17:00).

Delivery confirmation

  • For made to order sofas, armchairs, footstools and headboards
    Your purchase will be ready for dispatch in around 3-5 weeks. Our courier team will call you to arrange a delivery slot.
  • For large furniture items (eg dining sets, beds, coffee tables, large mirrors)
    Your purchase will be ready for dispatch in around 14 days. Our courier team will call you to arrange a week day delivery slot.
  • For small items (eg lamps, cushions, small mirrors, vases)
    Your purchase will be dispatched in approximately 3-5 working days. From here the courier will usually deliver within around 3 days.

On delivery day

  • For all made to order and large item deliveries
    Our courier service offers week day deliveries. They will contact you about 30 minutes before the pre-agreed delivery window to confirm that they’re running on time. On arrival, the team will bring the item in, put it together, place it where you want it and take away all of the packaging.
  • For small item Deliveries
    Our courier offers week day deliveries and will message you on the day of delivery. If you’re not at home to receive the delivery, the courier will leave a card. The card will have the details for your local depot where the parcel will be held. Please call the number on the card to re-schedule the delivery at your convenience.

Returns

We offer a 14-day no quibble returns guarantee on everything except Made to Order purchases.

On Made to Order purchases you have an order cancellation window of 14 days from the point of ordering. Cancellations or returns requests after this point will be subject to a 40% restocking fee.

You must email us customerservice@perchandparrow.com within 14 days of delivery. All items should be returned in their original packaging and be in satisfactory condition.

Returning for an exchange

To exchange an item within our 14-day no quibble returns guarantee, just email customerservice@perchandparrow.com. Please note that when you are exchanging an item that has already been delivered, a returns collection charge will be incurred.

Returning for a refund

To return an item within our 14-day returns period, just customerservice@perchandparrow.com. Please note that when you are returning an item a returns collection charge will be incurred.
To return a Made to Order item please follow the same process however, note that returns on bespoke items are subject to a 40% re-stocking fee.

Returns of damaged products

All damaged products must be reported to our Customer Service Team in writing 48 hours upon receipt. Please email customerservice@perchandparrow.com and include a picture of the damaged product in order to proceed further. Please note the product must be kept in its original packaging. T&Cs apply.

Returns collection charges

Returns collection charges will be deducted from your item refund:

  • Small item £4.99 - ie cushions, vase, picture frame, table lamp.
  • Medium item £15 - ie single chair, footstool, large mirror, side table, floor lamp.
  • Large item £45 - ie sofa, armchair, console, chest of drawers, coffee table, dining set, bed, bedroom furniture
  • Made to Order item - Subject to a 40% re-stocking fee

Returns Collections

Our Customer care team will assist you with booking in any returns collections. We will aim to offer a collection slot for small items within 5 working days. For large items we will aim to offer a collection slot within 14 working days as these must be planned into the route schedule with our courier partners. Please try to make allowances for these estimated windows.

Refund payments

Refunds will only be made to the original credit/debit card or PayPal account that was used to purchase the item.